Frequently Asked Questions

General Questions

Do you ship to all locations?

Kratom is prohibited in several states, cities, and counties. We are unable to ship to the following states: Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Washington DC, and Wisconsin. We’re also unable to ship to Denver, Colorado and San Diego, California.

What does your packaging look like?

All our orders arrive in generic USPS or Fedex packaging. The return address is only a name and address in Pittsburgh, PA.

I need to upgrade my order to a more expensive shipping option, or add an item to my order. What do I do?

Unfortunately, as a security measure, we do not save any payment information on our site. Once an order is processed, we cannot increase it’s value. If you want to modify an order to a faster shipping option, or add an item, the best thing to do is to e-mail us, to cancel the original order, and then place a new order that reflects your preferences.

How long will my order take to arrive?

USPS:
To most places, USPS Priority ($7.15 option) it will be 2-3 days from the day we ship it until it is delivered. It may be one day more to some very rural locations. USPS Express ($22.75) is overnight to most places, and 2 days to some rural locations. Both USPS Priority and USPS Express deliver on Saturday. USPS does not guarantee delivery times.

FedEx:
FedEx Priority and Standard Overnight are both overnight Monday through Friday, and FedEx 2Day takes two days, Monday through Friday. Please be aware that no FedEx deliveries are made on Saturday, and orders placed with FedEx shipping after the cutoff on Friday or Saturday will ship on Monday.

If you are considering using FedEx Overnight, this means that if it’s Thursday (after 2pm EST/11am PST), Friday, or Saturday, it’s faster and cheaper to use USPS Express. If you are considering FedEx 2Day, this means that if it’s Wednesday (after 2pm EST/11am PST), Thursday, Friday, or Saturday (before 2pm EST/11am PST), it’s faster and cheaper to use USPS Priority. FedEx guarantees delivery times.

When will my order ship?

If you placed your order before 2pm Eastern time / 11am Pacific it will ship out the same day. If you placed your order later in the day, it will ship out the next day.

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